Wachovia Personal Finance Software $5.95 Fee Can Be Waived
Wachovia's Web site allows account holders to email customer service requests. I decided to send a request to see if I could get the $5.95 fee for downloading personal financial software transactions removed from my account.
I started with this simple request:
I was inquiring about this service charge I received on my account for $5.95. I stopped using the automatic feature in MS money to download my account transaction back in March, 2007 however I still seemed to have been charged for use.
05/07/2007 Other PFM MONTHLY ACCESS FEE - APRIL 2007 $5.95
And got this response:
Thank you for contacting Wachovia.
I have received your e-mail concerning the $5.95 monthly service fee. In response to your inquiry, the $5.95 monthly fee applies to existing customers who access Wachovia Online Banking or Online Banking with Billpay directly from within their PFM software (Quicken, QuickBooks, Microsoft Money).
Customer communications were sent February thru March to all account holders, and additional specific mailings to affected financial software users. Customers have been notified multiple times and over 60 days, prior to charges hitting their accounts.
The monthly fee does not apply if you download your personal account information from www.wachovia.com into your personal financial management (PFM) software (Quicken, Quickbooks, Microsoft Money) or if you have any Crown account or Command Asset Program account.
If you would like to upgrade your account and avoid the monthly fee, we make it easy to switch to an account .......
If you so desire, you may request this service be canceled at your convenience by replying to this message or by submitting a new request.
Hmm. The end sounds promising. I basicaly replied, said I do not want to pay for this feature and please cancel this service on my account. I got this response back.
I will be happy to assist with your e-mail request to cancel your PFM service.
Your Free checking account ending in XXXX and Express Access checking account ending in XXXX are not eligible to be exempt from the monthly PFM fee.
Per your request, I have cancelled your PFM service. This will be effective immediately.
Note: Your account may be assessed with the $5.95 PFM service fee on your next statement cycle. Please contact us via secure e-mail or telephone and we will be happy to credit your account.
The net is it looks likes you can ask them to cancel this feature so you won't be billed for the $5.95 whether you try and use it or not. I'm still waiting to see if they refund the $5.95 fee that they already charged me.
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