Wachovia Teller Transaction Service Fee
I checked my Wachovia checking account balance the other day and noticed I got hit with a $8 "Service Fee" charge at the end of the month that I had never seen before. The description for the Service Fee was (4) TELLER TRANSACTION FEE. This hasn't been the only service fee I have received, I also got slapped with a pfm monthly access fee back in May.
I immediately submitted a customer service inquiry to Wachovia for an explanation. Heres the reply I got:
I have received your e-mail regarding the $8.00 fee assessed to your Express Access Checking account. Our records indicate four teller-assisted transactions occurred during the statement cycle of 10/24/2007 to 11/26/2007. The Express Access Checking account allows for two free teller-assisted transactions per cycle.
If more than two teller-assisted transactions are made during a statement cycle, a service fee of $2.00 is charged for all transactions, including the first two. Teller service fees are charged for any statement period during which in-branch or through the drive-in transactions are made. These may include check cashing, deposit, transfer, or withdrawal transactions. The fee may be avoided by using the ATM when making financial transactions.
Also, you may make deposits at a Wachovia ATM and/or Express Drop Box at no charge. Express Drop Boxes are located inside the lobby of our financial centers.
Should we be of further assistance, please do not hesitate to ask! Have a wonderful day!
Thank you for banking with Wachovia. I look forward to serving you again.
[Customer Service Rep]
Ofcourse! Since I have been on my international assignment I have been having various folks deposit rent checks, refunds, rebates, gifts, etc into my bank account. I use to do this all through the ATM, but now people are going to the teller to do it on my behalf. I will have to ask them to look at the Express Drop Box to help me avoid the teller transaction fees.
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