Oops! Unexpected Balance Transfer Fee
I logged into the Chase web site to check on my latest 0% balance transfer and was shocked to see a $75 balance transfer fee on the account.
When I performed the balance transfer, the customer service representative assured me there was no fee for performing a balance transfer over the phone when I activated the account.
I immediately called Chase's customer service. After calmly explaining the situation to the customer service representative, I was told that the 0% balance transfer offer with no transfer fee was only valid when I signed up for the credit card, not when I activated it.
I assured the customer service representative that the person I spoke to told informed me several times that there would be no fee to perform a balance transfer. The only reason I performed the balance transfer when I activated the credit card was due to the assurance of the representative of no transfer fees if I performed a balance transfer immediately. I told the representative that if he could not reverse the fee, that was fine, but to cancel the balance transfer. When that didn't work I asked to be transferred to someone who could help me.
The customer service representative promptly reversed the $75 balance transfer fee without even hearing my story. While it was a headache for about 20 minutes, I was able to get the problem reversed with no permanent damage.
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